Privacy Policy
How Paraiso Ceylon Tours collects, uses, and protects your information.
Last updated: August 2026
1. Introduction
Paraiso Ceylon Tours ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, whether you are booking a tour with us in Sri Lanka, through Paraiso Ceylon Tours Australia, or simply browsing our website.
2. Information We Collect
We may collect your name, email address, phone or WhatsApp number, nationality, travel dates and preferences, and any details you provide when requesting a quote, booking a tour, or contacting us. If you make a payment, limited billing details may be processed securely by our payment or booking partners — we do not store full card numbers. We also collect basic technical data such as browser type and pages visited to help us improve the website.
3. How We Use Your Information
We use your information to respond to enquiries, prepare quotes and itineraries, process and manage bookings, communicate with you via email or WhatsApp before and during your trip, and, where you have opted in, send updates about tours and promotions. We may also use aggregated, non-identifying data to improve our website and services.
4. Sharing of Information
We do not sell your personal information. We may share necessary details with trusted partners who help us operate your trip, such as accommodation providers, drivers and guides, Ayurveda and wellness partners, and payment processors. These partners only receive the information required to deliver their part of your booking.
5. Cookies & Tracking
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if you do so.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
As we serve travelers from Sri Lanka, Australia, Europe, India, and other markets, your information may be transferred to and processed in countries other than your own, including Sri Lanka where our operations are based. We take steps to ensure your information continues to be protected wherever it is processed.
8. Your Rights & Choices
Depending on where you are located, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications at any time by using the unsubscribe link or contacting us directly. We will respond to reasonable requests within a reasonable timeframe.
9. Children's Privacy
Our services are intended for adults arranging travel. We do not knowingly collect personal information directly from children. Information about minors travelling with a group is collected only from a parent or guardian as part of the booking process.
10. External Links
Our website may link to third-party sites, such as social media or booking platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and continued use of our website or services after changes are posted signifies your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@paraisoceylontours.com or via WhatsApp.